Frequently Asked Questions
Everything you need to know about your VR Wave experience.
What is the standard shipping timeframe for orders?
We typically process orders within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international shipping can take 7-14 business days depending on your location and customs processing.
Do you offer a warranty on electronic components?
Yes, all VR Wave hardware and electronic accessories come with a standard 12-month limited warranty that covers manufacturing defects and technical malfunctions.
What is your return policy for opened products?
We offer a 30-day return window. If the product has been opened, it must be returned with all original packaging and accessories. A small restocking fee may apply to opened electronics to ensure quality control.
Are your VR accessories compatible with all headset brands?
Compatibility varies by product. Please check the 'Specifications' section on the individual product page to confirm if an accessory is designed for Meta Quest, Valve Index, HP Reverb, or PlayStation VR.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer flexible financing options through Klarna and Affirm at checkout.
How can I track the status of my shipment?
Once your order ships, you will receive an automated email containing your tracking number and a link to the carrier's website where you can monitor your package's progress in real-time.