Returns & Exchanges

At VR Wave, we want you to experience full immersion with total confidence, which is why we offer a 30-day return policy on all our premium VR prescription lenses and accessories. If your vision isn't crystal clear or you are unsatisfied with your purchase, our dedicated support team is here to facilitate a smooth return or exchange process.

Return Process

• 1.
  Initiate Your Request

  Contact our support team via our portal with your order number and a brief explanation of the issue to receive a Return Merchandise Authorization (RMA).

• 2.
  Prepare the Package

  Securely pack the items in their original VR Wave protective casing and packaging to ensure they are not scratched or damaged during transit.

• 3.
  Ship to Service Center

  Affix the provided return label to your package and drop it off at any authorized carrier location, keeping a copy of your tracking number for reference.

• 4.
  Inspection and Refund

  Once our technicians verify the condition of the hardware, we will process your full refund or ship your replacement lenses within 3-5 business days.